Returns and Refunds

Last updated: 16 October 2026

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Email hi@karlabrink.com or call 064 540 8773 with your name, order number and the artwork concerned. Tell us whether you want to cancel an order, return an item or report a problem. We will confirm the return arrangements and the appropriate address. Please do not send artwork to an unconfirmed address.

Change-of-mind cancellations

Where section 44 of the Electronic Communications and Transactions Act applies to an online purchase of goods, you may cancel without giving a reason within seven days of receiving the goods. No cancellation penalty applies; you may be responsible for the direct cost of returning the goods. If you have already paid, the applicable refund is due within 30 days of cancellation.

Please contact us promptly if you wish to cancel before dispatch so that unnecessary handling or transport can be avoided.

Custom or personalised artwork

The statutory seven-day cooling-off right has exceptions, including goods made to your specifications or clearly personalised. Before a commission is agreed, we will confirm its scope and explain any applicable cancellation arrangements. Contact us as soon as possible if you need to change or cancel a commission. These exceptions do not remove your rights if the work is defective or does not match the agreed description.

Damaged, defective or incorrect items

If artwork arrives damaged or you receive the wrong item, contact us as soon as reasonably possible. Photographs of the artwork and packaging can help us investigate and arrange the next steps. Keep the packaging if practical to protect the work during a return; this request does not restrict your statutory rights.

Where the Consumer Protection Act applies, goods that fail to meet its quality standards may be returned within six months of delivery without penalty and at the supplier’s risk and expense. You may choose the applicable repair, replacement or refund remedy. A unique artwork may not have an identical replacement available; we will discuss the available remedies without limiting your legal rights.

Return handling and refunds

Pack artwork carefully and follow the agreed return arrangements. Responsibility for return costs depends on the reason for the return and applicable law: a change-of-mind return may be at your direct cost, while a qualifying defective-goods return is at our risk and expense.

For an approved refund, we will confirm the amount and arrange the refund through the original payment method where possible. If another method is needed, we will agree it with you. No card or account password is needed to request a refund. An unpaid cancelled order does not require a monetary refund.

Your consumer rights

This policy operates alongside South African consumer law and our Terms and Conditions. It does not replace, exclude or reduce any mandatory right or remedy available to you. Please contact Karla if you need help understanding the process.

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